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FREQUENTLY ASKED QUESTIONS ABOUT TRAFFIC SCHOOL
A great place to learn more about The Defensive Drivers Group, an online traffic school for California
How does your web traffic school work?
- Register for the course. Start by selecting the county and the court where you received your ticket. (The names will be listed on your court papers.) Then enter your correct name, driver’s license number, date of birth, mailing address, court docket number, due date, payment information, etc. Incorrect or false entries may cause to court to reject or delay your certificate.
- Start Lesson 1. At the end of each lesson you will take a short quiz. You must answer 100% correct on each quiz to pass. If you do not pass a quiz, you will be directed back to the lesson material for additional study. Take the quizzes and final as many times as you need to pass.
- Pass the final exam after you complete the last lesson. You need to answer 80% correct to pass the final. You may attempt to pass the quizzes and final exam as many times as you wish.
- Receive your certificate. After you pass the final exam, either we send your certificate directly to the court, or we mail it to you using the address you provided us. Which method depends upon the court in which received your ticket. We will let you know when you start.
Note: If we mail your certificate to you, you are responsible for then mailing it to the court on time. For more information see the instructions you received from the court.
How long does the course take?
The time it takes varies from person to person. A determined student who studies the material and takes notes can finish fairly quickly. But many students choose to spread the course out over a week or more. Rest assured you can follow whatever method works for your schedule. But give yourself plenty of time to pass the final exam prior to your court deadline!
What payment options do I have?
We accept VISA, MasterCard, American Express, Discover Card, or a bank debit card. You may also pay with PayPal.
Do I need to attend a classroom?
No. The Defensive Drivers Group is entirely online. It is web learning on your schedule at your pace.
How long do I have to finish the course?
As long as you need to get your certificate to the court within the court’s deadline. Give yourself plenty of time for mailing your certificate. We recommend you finish at least 10 business days prior to your deadline.
How many chances do I get to pass the final?
You may attempt to pass the quizzes and final exam as many times as you wish. But keep an eye on the court’s deadline.
What score do I need to pass the quizzes and final exam?
For quizzes you must answer all questions 100% correctly. For the final you need to answer only 80% of the questions correctly.
Why do the quizzes have questions that do not relate to driving safety?
The courts require that we ask “security questions” in quizzes and the final exam. The questions cannot be guessed; you will know the answers only if you read the text.
You will find the security answers sprinkled randomly in the lessons. They are obvious and not driving related. Example: “The boy’s toy fire engine was yellow.” Or “Mary wanted a puppy for her birthday.”
What is ID Verification?
Some county courts require students to prove their identities. This is known as ID Verification. It is an easy-to-follow process with clear instructions. Not every county court asks for this requirement.
If you do need to verify your ID, you will be given instructions prior to taking the final exam. Although the process varies from court to court, you generally have three options for ID Verification:
- Experian verification
- Web camera verification
- Notary public verification
Note: You may be charged a small additional fee to verify your ID. These fees are not administered by the Defensive Drivers Group. Follow the instructions.
My due date is approaching fast. How far ahead do I need to complete the course?
We recommend you complete our course at least 10 business days prior to your due date. That will give you enough to mail your completed certificate to your court. When you receive your certificate from us, you are responsible for mailing it to your court on time. (In some counties we mail it to the court for you. Get started for more information.)
I just got a ticket but have not heard from the court. What do I do next?
We can help. Follow these steps.
- Bookmark our Get Started page for later.
- Follow the court’s instructions. The court will contact you, generally by mail two or three weeks after you got your ticket. The paperwork will explain your options, if any, for traffic school. (For court contacts, go to the California courts list.)
- Check for Defensive Drivers Group on the court’s approved list for online traffic schools.
- If we are on the list, return to Get Started.
- Start the course. Keep an eye on your court deadline; give yourself plenty of time to get your certificate.
In what California counties are you an approved or recommended online traffic school?
We are an approved and recommended web traffic school in most California counties and superior traffic courts. We are approved in: Alameda County, Amador County, Butte County, Contra Costa County, Del Norte County, El Dorado County, Fresno County, Glenn County, Humboldt County, Imperial County, Inyo County, Kern County, Kings County, Lake County, Lassen County, Los Angeles County, Madera County, Marin County, Mariposa County, Mendocino County, Merced County, Modoc County, Mono County, Napa County, Nevada County, Orange County, Placer County, Plumas County, Riverside County, Sacramento County, San Benito County, San Bernardino County, San Diego County, San Francisco County, San Joaquin County, San Luis Obispo County, San Mateo County, Santa Barbara County, Santa Cruz County, Shasta County, Siskiyou County, Solano County, Sonoma County, Stanislaus County,Tehama County, Tulare County, Tuolumne County, Ventura County, and Yolo County.
I do not see my county listed on your site, can I still take your traffic school?
No. Either the county court does not accept web-based traffic schools, or we are not yet approved in that county. Please see your court paperwork for your traffic school options and approved schools.
How do I know if I am eligible for traffic school?
Check the paperwork sent to you by the court. It will explain your options for traffic school.
When registering, do I select my home county?
Select the county in which you received your ticket.
How often may I attend a traffic school in California?
In general, drivers may attend a traffic school in California once every 18 months. The time frame is measured from the date the driver received his or her first ticket to the date he or she received the second ticket.
I paid the court my fee to attend traffic school. Why do you charge me again?
Most courts charge an administrative fee you that must pay to be allowed to attend a traffic school. That fee is separate from and in addition to our tuition.
Can you give me an extension on my traffic school due date?
No. Only the court that you were cited from can grant an extension. Read our SIX STEPS IF YOU MISS TRAFFIC SCHOOL DEADLINE IN CALIFORNIA for more information.
Will the court accept my certificate?
We are approved in most counties in California, but some counties do not accept web-based traffic schools. The fastest way to find out if the court accepts our certificate is to click on “Get Started,” and then select the county from which you received your paperwork. Or you can check the court’s approved traffic school list included with your paperwork.
What if I decide to cancel?
You may cancel any time prior to attempting the final exam. We will be happy to refund 100% of your money. (Refund requests must be made prior to attempting the final exam. If you attempt the final exam we cannot issue a refund.) Call 877-883-7290 for more information.
(Note: Some courts require a separate identification verification process. This is separate from the Defensive Drivers Group and may require a separate fee. We have no control over those fees and cannot give refunds for them.)
Is my information secure and private?
Yes. We follow industry best practices for both security and privacy. We do not disclose your personal information to anyone, except as required by law.
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